Achieved savings over one billion dollars through implementation of controls and process enhancements.

Avoided $10.5mm in actual and future losses by implementing controls to improve claim recoverability from investors.

Developed and implemented complex litigation strategies with in-house legal.

Implemented 100% of regulatory and policy remediations prior to established deadlines.

Reduced staffing expenses by 38% by centralizing activities from multiple departments.

Improved transparency of customer interactions by implementing call recording controls.

Designed, organized and facilitated a leadership development programs for high-potential leaders with a promotion rate of 33% in the first year. Over half of participants would receive promotions within 3 years.

Designed, organized and facilitated multiple week-long career development events for a site of 1,300 employees. • Designed, organized and facilitated a mentoring program for a site of 1,300 employees.